Return & Refund Policy

We want you to be completely satisfied with your purchase from Ambient Decora. Every product is chosen for its design, quality, and style — but if it doesn’t meet your expectations, we’re here to make it right.

Eligibility for Returns

  • You may request a return within 14 days of receiving your order.

  • Items must be unused, undamaged, and in their original packaging.

  • To ensure smooth processing, please include all accessories, manuals, and tags that came with the product.

Non-Returnable Items

Certain items may not qualify for returns due to their nature, including:

  • Custom-made or personalized décor items

  • Clearance or sale items

  • Fragile products that cannot be resold once opened

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos or videos of the item and packaging. Once verified, we will offer a replacement or refund, depending on availability.

Refunds

  • Once we receive and inspect your returned product, you’ll be notified of the approval or rejection of your refund.

  • Approved refunds are processed within 5–10 business days to your original payment method.

  • Refund times may vary depending on your bank or payment provider.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the product arrived damaged or incorrect.

  • We recommend using a trackable shipping service to ensure safe return delivery.

We stand behind the quality of every item we sell. Your satisfaction is at the heart of our mission, and we’ll always do our best to ensure you have a positive experience with Ambient Decora.